Customer Care Representative With Dutch

Customer Care Representative With Dutch

For a client of ours we are looking for Customer Care Representatives with Dutch:

The Customer Care Representative is the first point of contact for the customers of an international mobile company. He/She will provide inbound support to general queries & complaints and outbound support to specific campaigns. The primary contact method is telephone, but the CSR will also handle requests through other channels, e.g. e-mail, fax, etc. Of primary concern is customer care, so successful applicants will have to be able to communicate clearly, have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers.

Responsibilities:

  • Identifies the customer and understands the type of product owned and the support requested.
  • He/She will provide a suitable answer to successfully handle the case. If necessary, the Customer Care Representative escalates the case to the Team Leader or Client, as per the agreed processes.
  • In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged.
  • Carries out specific outbound campaigns related with the client’s products/services and CRM strategy
  • Answers telephone calls and deals with them promptly, efficiently and with empathy to ensure a positive experience for our customers and striving to resolve all customer cases on the first call;
  • Validates customer service entitlements;
  • Assumes responsibility and ownership for all relevant customer cases;
  • Obtains accurate customer details and inputs and updates them accurately in the system;
  • Manages internal relationships positively;
  • Contributes positively towards the achievement of performance targets in all aspects of the team’s activities;
  • Use and improve Knowledge Bases through feedback;
  • Ensures through team work that all Service Level Agreements (SLAs) are met consistently.

Requirements:

  • High School degree
  • Computer and Keyboard Skills
  • Good analytical skills and technical knowledge
  • Excellent customer handling skills
  • Experience in a multinational environment would be appreciated
  • Fluency in Dutch & working level of English

Why to work for our client ?

We provide a clear path to career development and offer support, advice and coaching

every step of the way. Some of our other benefits include:

  • Competitive salary
  • A bright, modern and exciting place to work, with excellent staff facilities
  • Performance related pay + Relocation package for applicants who do not reside in Sofia
  • Life insurance
  • Annual reward and recognition events
  • Holiday pay
  • Team and company events
If you find yourself perfect for the current position, submit your CV in English.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.


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